Policy

Tony the Tailor reserves the right to charge in advance for alterations and dry cleaning. As of April 2020, a pre-pay policy for all alterations and repairs is in effect. Deposits for complex alterations may be required.

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As a courtesy to our tailor, all garments brought in for alterations are expected to be clean, smoke and animal hair free.

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Alterations and dry cleaning prices may be subject to change, depending on the type of work and material.

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NO REFUND POLICY
All tailoring and alteration services are final sale. Due to the custom nature of our work, there will be no refunds issued once a work order is processed. Cancellations must be made within 48 hours. Shop credit will be applied.

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Important Notes:

• Measurements, design details, and alteration requests are confirmed with the client prior to work commencing.

• Clients are responsible for ensuring accuracy of fit preferences and specifications at the time of fitting.

• Changes in weight, personal fit preference, or use after completion are not grounds for a refund.

• Deposits are non-refundable once work has started.

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Your satisfaction is important to us. If there is a workmanship issue directly related to our alterations, we are happy to review the garment and offer reasonable adjustments at our discretion, provided the item is returned unworn and within a specified time frame after pickup.

DRY CLEANING TERMS & CONDITIONS

We do not accept responsibility for damage to sequins, beads, bonded materials, buttons, or for defects and inherent weaknesses that are not readily apparent at the time of drop-off.

Our dry cleaning service is committed to your complete satisfaction. If stubborn stains cannot be safely removed, no further cleaning attempts will be made to avoid damaging your garment. You will be notified if this occurs.

Liability in respect to lost and/or damaged items will not exceed 8 times the cleaning charge and will be applied to 20% the value of the item. Documentation from the customer will be required.

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Unclaimed items after 60 days will be donated.

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Verbal abuse and harassment of any kind to our employees are not tolerated.  We reserve our right to refuse service as a result of abuse or harassment by the clientele.

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We reserve the right to refuse service.

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